Services

DoubleClick provides clients with the best in customer support, training and high value consulting services. Our global services organisation has over 300 personnel dedicated to customer service, and offers support in 17 offices around the world

As a DoubleClick customer, you get:

Certified Service Excellence
DoubleClick is the only company in digital advertising to achieve the prestigious Support Centre Practices Certification two years in a row. We join leading companies like Nokia in this recognition of our commitment to the SCP best practices and support processes.

Maximum Convenience
We know that your business works 24 hours, 7 days a week, so that’s how we provide customer support. Choose phone, email or web-based support, for maximum convenience.

Flexible Training
DoubleClick offers a multitude of structured training options so your team members get the right knowledge at the right time. Our new LearnCentre provides a convenient way to view, schedule, and track your training on DoubleClick products through classroom programs, online training and webinars. We offer training customised to your individual needs as well. Support Centre Practices Certification to Services Capability & Performance (SCP).

High-Value Consulting Services
Our consulting services are focused on meeting the complex and rapidly evolving needs of agencies, marketers, networks and publishers. We can integrate our products with your in-house solutions, or develop custom solutions. DoubleClick also offers business process and product usage consulting to support our customers in making the most effective use of our products.